PackNest 支持
我们通常在 1–2 个工作日内回复。/ We usually reply within 1–2 business days.
联系我们 / Contact
请附上你的 iOS 版本和问题的简短描述,截图会很有帮助。/ Please include your iOS version and a short description of the issue. Screenshots help a lot.
常见问题
哪些内容免费?Pro 有什么?
免费层可保留 1 个进行中的行程,并使用 3 个免费模板(周末短途 / 商务出差 / 海滩度假)。Pro 是一次买断(不是订阅):不限行程、全部场景模板、主屏幕小组件价值功能、以及 PDF 导出。全程无广告。
如何恢复购买?
打开 App 内「设置」或付费页,点「恢复购买」,使用当初购买时的同一 Apple 账户即可。
我的行程存在哪里?
只存在你的设备本地。删除 App 会永久删除全部数据。小组件读取的是同一套本地快照。
需要联网吗?
日常装箱不需要。仅在购买 / 恢复 Pro,或你主动开启「天气辅助」时需要联网(天气与地理编码由 Apple 处理)。日历与本机装箱提醒不需要我们的服务器。
天气辅助会追踪我吗?
不会。天气辅助默认关闭;开启后请求只发给 Apple(地理编码 / WeatherKit / 可选定位),我们不接收位置,也没有广告或分析 SDK。日历与装箱提醒同样可选:仅在你主动添加时请求权限,提醒只在本机。
小组件不更新怎么办?
先确认已解锁 Pro(免费层可安装小组件,价值功能在 Pro)。在 App 内勾选几项后稍等几秒,或长按小组件选择「编辑小组件」后退出,让系统刷新。
FAQ (English)
What is free and what does Pro include?
The free tier keeps one active trip and three free templates (weekend / business / beach). Pro is a one-time purchase (not a subscription): unlimited trips, all scene templates, widget value features, and PDF export. No ads, ever.
How do I restore my purchase?
Open Settings or the paywall in the app and tap “Restore Purchases”, using the same Apple ID as the original purchase.
Where are my trips stored?
Locally on your device only. Deleting the app permanently deletes its data. The widget reads the same on-device snapshot.
Do I need a network connection?
Not for day-to-day packing. You only need the network when buying or restoring Pro, or when you turn on optional weather assist (Apple geocoding / WeatherKit). Calendar and packing reminders are also optional and on-device only.
Does weather assist track me?
No. Weather assist is off by default. When enabled, requests go only to Apple. We do not receive your location, and there are no ads or analytics SDKs.
The widget isn’t updating
Confirm Pro is unlocked (the free tier can place the widget; value features are Pro). Check a few items in the app and wait a few seconds, or long-press the widget → Edit Widget and dismiss so iOS refreshes.
Do I need a subscription?
No. Your first trip is free, and Pro is a single one-time purchase. No subscription, no ads.
Does it work offline?
Yes. Lists work fully offline — at the airport with no signal, everything still opens and checks off.